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Dynamics 365 for Customer Service is an omnichannel answer for bringing together the way clients and prospects experience your business.

Similar to Dynamics 365 for Sales, there are various dashboards in Dynamics 365 for Customer Service as well. The accompanying picture portrays one of the dashboards:

One can make uniformity and loyalty at all touchpoints across different experience channels such as self-service, peer-to-peer service, and support service. It also proactively addresses concerns by identifying the clients’ purpose and social beliefs. Expect an expansion in CSAT (customer satisfaction) and retention by providing and consistent engagements and proactive addressing of service concerns.

We would like to give a full suite inclusion of the modules/capabilities in Dynamics 365 for Customer Service with the help of the accompanying visual:

As shown in the preceding image, there are few modules/capability area covering Customers, Service, Collateral, and different tools

Enable your customer service agents to obtain actionable comprehension into clients’- case histories, preferences, and opinions and give instruction on entitlements and service-level contracts. When agents respond swiftly to clients and market changes, you get the power of an active, cloud-based condition that has digital intelligence built-in.

We would like to share the top attributes of Dynamics 365 for Customer Service as follows:


  • Full suite omnichannel experience Agent enablement programme
  • Leverage relevance search to rapidly discover data for better service experience
  • Enable groups to perform client-oriented tasks efficiently and promptly
  • Enabling client for self-service abilities
  • Knowledge and group management


At Infusai, an official Microsoft partner specializing in business applications such as Dynamics 365 and Power platform, provides personalized customer experience and service with a 360-degree view

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