Whether you are running an ecommerce store or a service-based agency, it is important to know what your customers like or dislike about your products or services. What features do they like most, and why they prefer your brand over others?Knowing your customers’ interests, preferences, and pain points is important for every business, as collecting this important data will help you improve customer experience.
Conducting online surveys is undoubtedly the easiest and simplest way to collect valuable feedback from real customers and then use this data to improve your business strategies. From improving customer support services to improving product quality, refining your marketing strategies to increasing your bottom line, collecting survey data can help your organization grow.
Thanks to the latest advancements, there are a number of online survey tools available that can help you create maximum user engagement and find out what your customers want from your business.
Let’s check out some of the best online survey tools that can help you get feedback from your customers andimprove your services or products.
- Survey Monkey
It is one of the most famous and reliable online survey tools that many businesses use for a variety of reasons. The tool allows you to get the feedback you want from your audience and then manage valuable information with advanced security and control. You can connect survey data with the existing workflows to gain more useful insights and create better strategies. The tool is easy to use, allows you to use customized and templates and themes.
- ProProfs Survey Maker
This online survey tool has many advanced survey and analytical capabilities that allow you to collect valuable customer data. Its user-friendly UI is designed to delight both the user and the survey respondents. You canrun unlimited surveys with ProProfs Survey Maker and ask hundreds of question types to collect customer data. The tool allows you to choose from professionally designed templates and get unlimited responses from the respondents.
RafflePress is a giveaway tool, but it includes a great feature that allows you to conduct surveys and polls to your giveaways. It is a sensible approach to get a faster response to your survey and generate maximumuser engagement. When you offer your audience with something for free, they will definitely participate and give their response. The tool allows you to make some questions mandatory if you want and change the number of giveaway entries. The best part about using this tool is that you will get the result in a graphical format that will help you analyze the results.
- Google Forms
Google Forms is one of the best online survey tools available that provides a number of amazing features to help you run a successful survey. You can conduct unlimited surveys by using Google Forms, and the answers of the respondents are automatically presented in Google Spreadsheets. The tool provides you with a number of theme options to choose from; you can add images and videos and even your own custom logo.
- Zoho Survey
It is another online survey tool that lets you conduct unlimited surveys and ask 15 questions and get 150 responses from a survey. The paid versions offer many other benefits, including multilingual surveys, piping logic, integration with Google Docs and Zoho CRM, and a lot more.
It is a famous WordPress plugin that is designed to conduct surveys and polls. To get the plugin, you have to create a WordPress account. Crowdsignal is the best online survey tool for small businesses that want to increase user engagement and grow their organization. The interface is easy-to-use and has drag and drop options for creating surveys. With Crowdsignal, you can createdifferent types of questions, such as multiple-choice questions, Likert scales,free text, and much more. The plugin also gives an option to share the survey on your website, social media channels, and send a survey via email to collect responses. With this tool, you can create results and share the report via email.
Another online survey tool that is you can choose forrunning creative surveys. The interface of Typeform is visually appealing that will definitely convince respondents to participate and share their valuable feedback. With Typeform, you can ask unlimited questions and get unlimited answers. You can choose your favorite design theme and template from a number of options available.Typeform also offersan option for creating basic reports and data export. The beautiful interface and a lot of amazing features, Typeform is definitely the best choice for conducting online surveys for your small business.
- Survey Gizmo
With Survey Gizmo, you can conduct unlimited surveys and ask dozens of questions types. The online survey tool offers a number of free templates to choose from with basic reporting features that will help you analyze the results. The integration with third-party tools such as Salesforce, MailChimp, and other services makes Survey Gizmo the best online survey tool for your small business.
- Ninja Forms
Ninja Forms is a famous contact plugin that allows you to conduct an online survey to increase your business growth and create positive engagement with users.With Ninja Forms, you can create a variety of WordPress forms, and survey form is one of them. The tool allows you to make your survey more engaging and makes it easier for the users to participate and share their valuable feedback. One drawback of using this survey tool is that you can’t get the report of the survey.
- Survey Plant
It is also a great choice for your small business to run an online survey and gather customer data to improve your services or products. You can conduct unlimited surveys, ask unlimited questions to unlimited respondents. A large number of theme options are available for survey creation and you will get printable survey results with in-question images.
So, here you go. These are the top 10 online survey tools that you can try to create online surveys depending on the needs and budget of your business. Whether you are a custom software development company, an ecommerce store, or a clothing brand, you can try any of these online survey tools mentioned in this post. One of the biggest advantages of using these tools is that they are easy to use and offer a number of features that will best match your business needs.